遇到問題?以下是聯絡方式與常見問答。我們會在 1 個工作天內回覆。
一般問題 / 帳號 / 綁定:[email protected]
個資刪除請求、隱私權問題:[email protected]
若你是透過 Jamf 或其他 MDM 在你的組織內部署 Sentry Shield,請聯絡您的 IT 部門,或透過你的客戶代表聯繫我們。
請確認:(1) iPhone 已連線網路;(2) NFC 功能已開啟(iOS 設定 → NFC);(3) 你拿到的 SENTRY 安全卡是有效的;(4) 你已從你的代理商收到帳號資訊。若仍無法綁定,請寄信至 [email protected],附上錯誤畫面截圖。
本 App 需要 iPhone 7 以上機型(支援背景 NFC),iOS 18.5 或更新。請將 SENTRY 安全卡貼近 iPhone 頂部(相機附近),距離 < 1 公分,維持 2~3 秒。若仍無反應,請重新啟動 App 後再試。
舊手機上的 App 進入設定 → 解除綁定,然後在新手機上重新走一次綁定流程即可。若舊手機已遺失或無法操作,請聯絡 [email protected] 協助遠端解除綁定。
完整資料收集清單請見隱私權政策。簡單講:裝置 UUID、NFC 卡 UID、帳號識別資訊、操作紀錄。我們不收集位置、聯絡人、相簿、廣告 ID。
請寄信至 [email protected],我們會於 30 日內處理並回覆。詳見隱私權政策第 6 條「你的權利」。
iOS 18.5 或更新版本、iPhone 7 或更新型號(需支援 NFC 讀取)、實體 SENTRY 安全卡(由你的代理商提供)、可連線網路。
若你是企業 IT 管理員,需要部署、整合 Jamf 或其他 MDM 的文件,請聯絡你的客戶代表索取。
Need help? Here's how to reach us and the answers to common questions. We respond within one business day.
General questions / account / binding: [email protected]
Data deletion requests, privacy concerns: [email protected]
If you received Sentry Shield through Jamf or another MDM deployment in your organization, please contact your IT department or your customer representative.
Verify: (1) your iPhone has network connectivity; (2) NFC is enabled (Settings → NFC); (3) your SENTRY security card is valid; (4) you've received account credentials from your agent. If still stuck, email [email protected] with a screenshot of the error.
The App requires an iPhone 7 or newer (with background NFC) and iOS 18.5 or later. Hold the SENTRY card against the top of your iPhone (near the camera), within 1 cm, for 2–3 seconds. If still no response, restart the App and try again.
On the old phone, open the App → Settings → Unbind. Then perform the binding flow on the new phone. If you no longer have access to the old phone, email [email protected] for remote unbind assistance.
See our full Privacy Policy. In short: device UUID, NFC card UID, account identifiers, and operation logs. We do not collect location, contacts, photos, or advertising identifiers.
Email [email protected]. We process such requests within 30 days. See section 6 of our Privacy Policy.
iOS 18.5 or later, iPhone 7 or newer (with NFC support), a physical SENTRY security card (provided by your agent), and an active internet connection.
If you are an enterprise IT administrator and need deployment documentation or Jamf/MDM integration guides, please contact your customer representative.